JOB OPENING

Communications Manager

Under limited supervision, the communications manager is responsible for the day-to-day operations conducted in the Beaufort County Sheriff’s Office Emergency Communications Center.

  • Assists in recruiting personnel to staff the Emergency Services Dispatcher positions.

 

  • Assists in supervising and/or conducts basic training of all personnel assigned to the shifts in accordance with Beaufort County Personnel Policies and Procedures, Beaufort County Sheriff’s Office General Orders and applicable laws (local, state and federal).

 

  • Assists in the scheduling and testing of all applicants for employment in the Communications Center.

 

  • Participates in interviews for applicants for employment in the Communications Center.

 

  • Responsible for shift assignments of all trained Emergency Services Dispatchers.

 

  • Responsible for recommendation of disciplinary action(s) on all Communications Division personnel.

 

  • Responsible for maintaining proficiency and training in operations, maintenance and troubleshooting on all emergency communications equipment and ensuring all personnel are trained in the operation, maintenance and troubleshooting of all emergency communications equipment.

 

  • Assists in the development, issuance and implementation of training policies and procedures in Communications, including return of all acknowledgment sheets.

 

  • Assists in ensuring certification requirements are maintained for personnel certified in:
    • NCIC Operator
    • ACPCO Communications Training Officer
    • APCO Emergency Medical Dispatch
    • APCO Emergency Medical Dispatch Instructor

 

  • Responsible for review of performance evaluations on all Communications Division personnel.

 

  • Responsible for the coordination of shift staffing and activities with other Emergency Service Agencies for special events.

 

  • Monitors dispatchers for quality with daily QA/QI-Call Review process.

 

  • Responsible for documentation for all counseling sessions with Communications Division personnel.

 

  • Responsible for making recommendations for promotion of staff in Communications.

 

  • Approves work schedules and overtime list for all shifts.

 

  • Approves leave for all shift supervisors and dispatchers.

 

  • Responsible for ensuring work objectives, quality standards and compliance with all policies is met by all Emergency Services Dispatcher personnel.

 

  • Responsible for ensuring that shift supervisors perform job functions to standards.

 

  • Reports equipment and personnel problems to the responsible person.

 

  • Maintain CPR certification.

 

  • Ensures that all tests are performed on electronic equipment regularly.
    • Radio backups
    • 9-1-1 roll-overs
    • Reverse 9-1-1
    • Computer updates
    • Quality Control Checklist reports
    • Dispatch Attendance Reports

 

  • Perform other duties as assigned by supervision.

 

  • Assists with payroll coordination preparation.
  • Must have at least five years of Emergency Services Dispatcher experience; three years of supervisory experience with additional training or experience management, operations and budgeting, or any combination of training, college education and experience that provides the skills, knowledge and abilities required for the position.

 

  • Must possess and maintain a valid driver’s license at the time of appointment.

 

  • Must maintain training standards established by the Sheriff’s Office.

 

  • Must be able to read and comprehend a variety of information to include, but not limited to, research papers, books, policies and procedures, CALEA standards, etc.

 

  • Must be able to prepare detailed reports, orders, correspondence, operational plans and detailed written projects using correct punctuation, spelling and grammar.

 

  • Must be able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret an extensive variety of instructions in written, oral, diagrammatic or schedule form.

 

  • Must be able to apply influence systems, to learn and understand a relatively complex principles and techniques, to make independent judgments in the absence of supervision andto acquire knowledge of topics related to primary occupation.

 

  • Must be able to record and deliver information, to explain procedures, to follow and give verbal and written instructions, to counsel and teach employees.

 

  • Must be able to communicate effectively and efficiently with people of diverse and varied educational backgrounds.

 

  • Must be able to deal with people beyond giving and receiving instructions.

 

  • Must be adaptable to performing under stress or when confronted with emergencies or other critical situations.

 

  • Must maintain a high standard of accuracy in exercising duties and responsibilities.

 

  • Must be able to take immediate corrective action for any deficiencies that may occur within the Sheriff’s Office.

 

  • Must maintain a high quality of communication and interaction with internal and external entities.

 

  • Must perform described essential functions and related assignments efficiently and effectively in order to produce quantity of work that consistently meets all standards and expectations.

 

  • Must assume responsibility for completing all work.

 

  • Must complete all assigned work within deadlines in accordance with agency directives, policy, standards and procedures.

 

  • Must attend and remain at work regularly and adhere to policies and procedures regarding absenteeism and tardiness.

 

  • Must maintain an enthusiastic, self-reliant and self-starting approach in meeting all responsibilities.

 

  • Must strive to anticipate all work assignments and initiate proper and acceptable action for the completion of work with a minimum of supervision.

 

  • Must exercise logical judgment in all areas of responsibility.

 

  • Must have considerable knowledge of Emergency Dispatch methods, organization, planning, budgeting, management and supervision.

 

  • Must have the ability to develop and administer both short- and long-term plans and projects.

 

  • Must maintain control of assigned activities through the application of sound human relations techniques.

 

  • Must have the ability to show a high level of discretion and flexibility in daily operations.

 

  • Must have a considerable knowledge of the structure, functions and inter-relationships of federal, state and local law enforcement, fire and emergency medical services agencies.

 

  • Must have the ability to analyze trends and plan and adjust services to respond to changing needs and trends.

 

  • Must have an extensive knowledge of Emergency Services Dispatch Center administration, operations and standards.

High School Diploma or General Equivalent Diploma (GED)

Must be physically able to operate equipment such as an automobile, office equipment, radio, telephone, etc.

$60,000, contingent on education and experience

Beaufort County offers the following benefits to qualified full-time employees:

  • Health, dental, vision (with affordable employee contributions)
  • Long-term disability
  • Basic life insurance and accidental death and dismemberment
  • Medical and dependent care Flexible Spending Accounts (FSA)
  • Ancillary products through Creative Worksite Solutions, which include:
    • Cancer, accidental, critical illness, whole life insurance with a long care term rider
    • Employee Assistance Program
    • Short-term disability
  • 13 paid holidays
  • Sick leave
  • Paid leave time
  • Optional participation if South Carolina’s Deferred Compensation Program, 401(k) and 457(b) / traditional and Roth (www.peba.sc.gov/deferred-comp)

Recruitment and Staffing Coordinator

Staff Sergeant Patrick N. Rowell
843-255-3433
[email protected]

Hiring Phases

Interested persons enter a competitive selection process that includes an in-depth background investigation and testing. The process may take 45 days to 90 days to complete, depending on the circumstances of each applicant. After each phase, the applicant is reviewed to determine if they will be continued in the process.

Phase One
Application is submitted.
Phase Two
Background investigation
Phase Three
Job-related testing
Phase Four
Oral interview board
Phase Five
Psychological testing and a drug screen
Phase Six
Final hiring decisions
How to Apply

ONLINE

To make the online application process as efficient as possible, we recommend following these steps …

Gather the documents required for your application package. On the application, you will be asked to upload the following:

  • Proof of U.S. citizenship (if you were born outside of the U.S., proof that you are a legal resident and able to work in the U.S.)

 

  • A copy of your Birth Certificate

 

  • A copy of your High School or GED and College Diplomas

 

  • A copy of current Driver’s License or state-issued ID

 

  • A copy of your Social Security Card

 

  • A copy of court-issued legal documentation supporting any legal name change (i.e., marriage certificate, divorce decree, etc.)

 

  • If you have prior military service, a copy of your DD214 with your separation code and the type of discharge you received

 

  • A certified driving record from the Department of Motor Vehicles from all states licensed over the past six years

 

  • If you are a former law enforcement officer, provide all training certificates

Create digital copies of your documents. 

You can do this by scanning, downloading or using your phone to take pictures of them. 

Make sure the images are crisp with no blurry areas and that all the information contained on the documents can be easily read.

You will be required to provide your work history, as well as three personal references. 

Before starting your application, make sure you have the names, current addresses and current contact information of the former supervisors and personal references you plan to list on the form.

Download, fill out and print these two forms:

After you have completed and printed them, both forms must be Notarized.

Once they are Notarized, you may bring them to our Recruitment Office or mail them to us. 

NOTE: We offer free Notary service at our Recruitment Office. If you would like to use this service, please bring your completed forms to our office.

When you have your documents ready and have collected all the information you’ll need, set aside about two hours to complete the application.

You will be able to partially fill out your application and return to it later only if you use the same browser and device that you started in.

After you are contacted by a member of our Recruitment Office staff about your application, you will be asked to fill out and submit this questionnaire for your hiring board interview: 

Hiring Board Questionnaire

If you are not able to apply online ...

You may download a copy of our application by clicking here and following these steps:

Gather the documents required for your application package. On the application, you will be asked to upload the following:

  • Proof of U.S. citizenship (if you were born outside of the U.S., proof that you are a legal resident and able to work in the U.S.)
  • A copy of your Birth Certificate
  • A copy of your High School or GED and College Diplomas
  • A copy of current Driver’s License or state-issued ID
  • A copy of your Social Security Card
  • A copy of court-issued legal documentation supporting any legal name change (i.e., marriage certificate, divorce decree, etc.)
  • If you have prior military service, a copy of your DD214 with your separation code and the type of discharge you received
  • A certified driving record from the Department of Motor Vehicles from all states licensed over the past six years
  • If you are a former law enforcement officer, provide all training certificates

If you plan to mail your application or bring it to our Recruitment Office, make photocopies of each document.

You may also create digital copies of your documents and email them to us at [email protected] You can do this by scanning, downloading or using your phone to take pictures of them. 

Make sure the photocopies or digital images are crisp with no blurry areas and that all the information contained on the documents can be easily read.

You will be required to provide your work history, as well as three personal references. 

Before starting your application, it is a good idea to have the names, current addresses and current contact information of the former supervisors and personal references you plan to list on the form.

Download, fill out and print these two forms:

After you have completed and printed them, both forms must be Notarized.

Once they are Notarized, you may bring them to our Recruitment Office or mail them to us. 

NOTE: We offer free Notary service at our Recruitment Office. If you would like to use this service, please bring your completed forms to our office.

When you have your documents ready and have collected all the information you’ll need, set aside about two hours to complete the application.

Please provide answers to all questions.

When you have your complete application package ready, you may mail it to our Recruitment Office or bring it in person.

If you would prefer to email your application package to us, please note that the Personal Inquiry Waiver and Background Packet forms must be Notarized and cannot be accepted over email in most cases.

After you are contacted by a member of our Recruitment Office staff about your application, you will be asked to fill out and submit this questionnaire for your hiring board interview: 

Hiring Board Questionnaire

Questions?

Call 843-255-3433 or email [email protected]

The Recruitment Office is open from 8 a.m. to 5 p.m. Monday through Friday.

Our office is at:
2001 Duke St.
Beaufort, S.C. 29902

Our mailing address is:
Beaufort County Sheriff's Office
Recruitment Office
ATTN: Staff Sergeant Patrick N. Rowell
P. O. Box 1758
Beaufort, S.C. 29901

The Beaufort County Sheriff's Office is an Equal Opportunity Employer.