E911 Systems Administrator

The E911 Systems Administrator is responsible for providing E911 operational and technical support for the Beaufort County Sheriff’s Office E911 Dispatch Center and the Hilton Head Island Fire Rescue E911 Dispatch Center. This position involves the management and coordination of all activities concerning E911, interfacing with Public Safety Answering Points (PSAPs). This involves ensuring efficient and reliable communication and data exchange between emergency services and the E911 system, as well as verifying the system’s compliance with local, state and federal requirements. 

This is a technical and administrative position responsible for installing, integrating, networking, troubleshooting, and repairing, the various pieces of hardware and software necessary to enable Beaufort County Sheriff’s Office E-911 Dispatch, and the Hilton Head Island Fire and Rescue to receive, transfer and or processes all 911 calls. These systems include the CAD system and the Patriot Phone System and workstations, maintain the Mobile Data Computers. The duties may be performed independently or in consultation with vendors, technical support personnel, department heads and inter-municipal representatives as necessary. The work includes the study of a variety of problems, the various sources and flow of information, adaptation of software to facilitate computer input and the information output. Considerable leeway is allowed for the exercise of independent judgment when planning and implementing of work methods and procedures with commensurate responsibility for technical results. You will also supervise other employees in this position. Due to the critical nature of the E-911 system, you as a employee of the Sheriff’s Office are required to stand a rotating on-call duty every month. The incumbent will be required to perform any and all related duties as necessary.

Essential Duties and Responsibilities

• • Manages and maintains the 911 information system and its related databases and operations; develops, schedules and implements standard operating procedures for the E911 information systems; monitors and evaluates system operations and services; and ensures the accuracy, comprehensiveness, and availability of data needed for E911 dispatching and other public safety services.
  • Identifying and establishing a working relationship with all of the following Public Safety Answering Points (PSAPs) Hilton Head Fire & Rescue E911 Dispatch, Jasper County, and Hampton County. This includes working with the local Telephones Company’s to ensure that our PSAPs in Beaufort County are properly notified of any outages that may affect the routing of 911 calls.
  • Work with the local Telephones Company’s in establishing the proper routing of emergency calls tested in advance of providing services to local phone service to customers to complete all subscriber E911 information regarding responding to all PSAP inquiries.
  • Working with order processing to promptly complete all subscriber E911 information updates (e.g., Master Street Address Guide MSAG assignment, Automatic Location Identifier ALI) and provide them to the appropriate parties (e.g., ALI Database manager) as well as responding to all E911 related inquiries from responsible parties.
  • Producing and maintaining E911/PSAP related documentation and records.
  • Tracking the collection of all changes to 911 fees from subscriber surcharges and the distribution of such fees to the required personnel.
  • Verifying information within Automatic Location Identification (ALI) databases, held by external vendors, for all local telephone subscribers.
  • Acting as liaison between local telephone Company and external vendors concerning issues related to 911, E911, PSAP, ALI, Private Switch ALI (PS-ALI) and the Master Street Address Guide (MSAG).
  • Working closely with local telephone company’s technical support groups and the local authority’s and agencies to facilitate the proper implementation of 911/E911 requirements for trunking/routing of all new and existing markets served.
  • Monitoring costs associated with ALI, PS-ALI, Master Street Address Guide (MSAG) database changes and reporting.
  • Conduct periodic audits of ALI information to verify accuracy of customer information.
  • The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
  • Establishes effective working relationships with other public safety agencies, Hilton Head Town officials, and telephone companies in order to maximize the effectiveness of system databases, operations and services; participates in the development and integration of addressing, fire and mapping data in to system databases; coordinates the maintenance of master street address files and addressing of public safety maps; coordinates programming structures, dataflow, and operations between the County’s 911 system, GIS and CAD system; and coordinates technical issues between the department, surrounding localities, and with the local telephone company officials.
  • Coordinates, supervises and engages in the development, maintenance and upkeep of system databases, which include county-wide phone numbers, addresses, mapping files and GIS 3 public safety data; coordinates importation and exportation of addressing data in the E911 database; matches the address database within the CAD with that of the phone companies; and creates layers within the public safety GIS database.
  • Maintains the weather tracking and storm systems; supports the WEBEOC system and the Mobile Data Computer System; and provides technical support to the department via common desktop computer software.
  • Assists County MIS staff with maintaining the emergency service hardware and software and peripheral equipment.
  • Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
  • Analyzes system capabilities and current and projected needs of the department; researches new products, equipment and software, and makes recommendations regarding new purchases, upgrades and/or system modifications; and updates software in systems as needed.
  • Performs daily, weekly monthly and periodic backups of data and programs.
  • Generates daily reports from the system; prepares operational and statistical reports; submits required E911 reports to the state and/or federal emergency services agencies; and creates and prints maps from databases upon request.
  • Acts as Communications Coordinator during times of disasters and/or emergencies.
  • Operates personal computers, CAD terminals, servers, plotters, computer testing equipment or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, operating systems, or other system software. 23. Supervises and coordinates all work involving telecommunications, networking, and system integration for the inter-municipal E-911 system.
  • Researches hardware and software needs, and advocate for the purchase of appropriate technology.
  • Establishes standards for networking, hosts and servers, and application construction, and advocate for adoption of such standards.
  • Establishes procedures for all networking, computer, and telecommunications functions and assists in the enforcement of such procedures.
  • Administers the County PSN for Dispatch Center.
  • Recommends and provides quality control for computer, telephone and network systems based on an in-depth requirement analysis.

Minimum Training and Qualifications

• Bachelor’s degree in computer science, management information systems, or a related field; supplemented by five years of progressively responsible experience supporting 911 information systems; or any equivalent combination of educations, training, and experience which provides the requisite knowledge, skills, and abilities for this job. 
• Minimum of five years’ experience in handling E911 systems and working with administrative bodies and regulatory commissions with knowledge of the structure and operation of PASPs, and the ability to interpret technical data related to geographical locations and boundaries.
• • Knowledge and experience with entering, retrieving, analyzing, and reporting with database systems.
  • Ability to establish and maintain effective working relationships with a diverse group who are jointly responsible for E911 functionality and the accuracy of the ALI database.
  • Strong communications skills, both verbal and written. Ability to communicate effectively with various regulatory and 911 administration personnel.
  • Qualified candidates should have a Bachelor’s degree (BA, BS) preferably in Business, Computer Science, Telecommunications or Network Engineering or a related field. Candidates with previous equivalent training and work experience will be considered.

How to Apply

Applicants can easily complete the online application HERE. Once you have completed your application, a member of the Recruitment and Staffing Office will contact you and ask you to provide copies of the following items as part of your application package:

• Birth Certificate (Proof of U.S. Citizenship if not born in the United States)
• High School or GED and College Diplomas
• Driver’s License
• Social Security Card
• Court-issued legal documentation supporting any legal name change (i.e., marriage certificate, divorce decree, etc.)
• If you have prior military service, a copy of your DD214 with your separation code and the type of discharge you received.
• A certified driving record from the Department of Motor Vehicles from all states licensed over the past six years.
• If you are a former law enforcement officer, provide all training certificates.

Applicant Documents

• Personal Inquiry Waiver (must be notarized)
• Hiring Board Questionnaire (completed and submitted online)

The documents can be submitted any of the following ways:

• E-mail
• United States Postal Service
• Drop off in person to the Sheriff’s Office located at 2001 Duke Street in Beaufort, South Carolina

NOTE: The Recruitment Office offers free Notary services. If the applicant would like to use this service, the applicant may bring the completed form to the Recruitment Office located at 2001 Duke Street in Beaufort, South Carolina.