E911 Systems Administrator

The Assistant Systems Administrator is responsible for assisting the E911 Systems Administrator in the management of the Beaufort County Sheriff s Office E-91 l Dispatch Center and the Hilton Head Island Fire and Rescue E911 Dispatch Center. This position is to provide assistance to the E911 System Administrator for providing E911 operational and technical support for Beaufort County Sheriff’s Office E9 11 Dispatch Center and the Hilton Head Island Fire and Rescue E911 Dispatch Center. 

General activities will involve the management and coordination of all activities concerning E911 and interfacing with the Public Safety Answering Points and related administration bodies as well as monitoring and verifying that the telephone system is compliant with all local, state and federal 911 requirements.

This is a technical and administrative position responsible for installing, integrating, networking, troubleshooting , and repairing, the various pieces of hardware and software necessary to enable Beaufort County Sheriff s Office E-911 Dispatch, and the Hilton Head Island Fire and Rescue to receive, transfer and or processes all 911 calls. 

These systems include the CAD system and the VESTA Phone System and workstations. The duties may be performed independently or in consultation with vendors, technical support personnel, department heads and inter-municipal representatives as necessary. 

The work includes the study of a variety of problems, the various sources and flow of information, adaptation of software to facilitate computer input and the information output. 

Considerable leeway is allowed for the exercise of independent judgment when planning and implementing of work methods and procedures with commensurate responsibility for technical results. 

Due to the critical nature of the E911 system, the person assigned to this position as an employee of the Sheriff s Office is required to stand a rotating on­-call duty every month.

  • Assist in establishing effective working relationships with other public safety agencies, Hilton Head Town officials, and telephone companies in order to maximize the effectiveness of system databases, operations and services; participates in the development and integration of addressing, fire and mapping data in to system databases; coordinates the maintenance of master street address files and addressing of public safety maps; coordinates programming structures, dataflow, and operations between the County’s 911 system, GIS and CAD system; and coordinates technical issues between the department, surrounding localities, and with the local telephone company officials.

  • Assist in the development, maintenance and upkeep of system databases, which include county-wide phone numbers, addresses, mapping files and GIS public safety data; coordinates importation and exportation of addressing data in the E911 database; matches the address database within the CAD with that of the phone companies; and creates layers within the public safety GIS database.

  • Assists County IT staff with maintaining the emergency service hardware and software and peripheral equipment.

  • Assist in analyses of the E911 system capabilities and current and projected needs of the department; researches new products, equipment and software, and makes recommendations regarding new purchases, upgrades and/or system modifications; and updates software in systems as needed.

  • Assist in performing daily, weekly monthly and periodic backups of data and programs.

  • Assist in generating daily reports from the system; prepares operational and statistical reports; submits required E911 reports to the state and/or federal emergency services agencies; and creates and prints maps from databases upon request.

  • Assist in the coordinating of all work involving telecommunications, networking, and system integration for the inter-municipal E-911 system.

  • Researches hardware and software needs, and advocate for the purchase of appropriate technology.

  • Assist in the establishment of standards for networking, hosts and servers, and application construction, and advocate for adoption of such standards.

  • Assist in the establishment of procedures for all networking, computer, and telecommunications functions and assists in the enforcement of such procedures.

  • Assist in the recommending and providing quality control for computer, telephone and network systems based on an in-depth requirement analysis.

  • Other related duties as required.

 

The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

  • Bachelor’s degree in computer science, management information systems, or a related field; supplemented by five years of progressively responsible experience supporting 911 information systems; or any equivalent combination of educations, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

  • Minimum of two years experience in handling E911 matters with administration bodies and regulatory commissions with knowledge of the structure and operation of PASPs, and the ability to interpret technical maps related to geographical locations and boundaries.

  • Knowledge and experience with entering, retrieving, analyzing, and reporting with database systems.

  • Candidates with previous equivalent training and work experience will be considered.

  • Ability to establish and maintain effective working relationships with a diverse group who are jointly responsible for E911 functionality and the accuracy of the ALI database.

  • Strong communications skills, both verbal and written. Ability to communicate effectively with various regulatory and 911 administration personnel.

  • Ability to read and comprehend a variety of information to include, but not limited to, research papers, books, policies and procedures, CALEA standards, etc. Must be able to prepare detailed reports, orders, correspondence, operational plans, and detailed written projects using correct punctuation, spelling and grammar.

  • Ability to apply principals of logical thinking to define problems, collect data, established facts and draw valid conclusions; to interpret an extensive variety of instructions in written, oral, diagrammatic or schedule form. Requires the ability to apply influence systems, to learn and understand a relatively complex principals and techniques, to make independent judgments in the absence of supervision, to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend information.

  • Ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions, to counsel and teach employees. Ability to communicate effectively and efficiently with diversified persons of varying educational backgrounds.

  • Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress or when confronted with emergencies or other critical situations.

  • Maintains a high standard of accuracy in exerc1smg duties and responsibilities. Ability to take immediate corrective action for any deficiencies that may occur with-in the Sheriff’s Office.

  • Maintain a high quality of communication and interaction with internal and external entities.

  • Performs described essential functions and related assignments efficiently and effectively in order to produce quantity of work which consistently meets all standards and expectations.

  • Assumes responsibility for completing all work. Complete all assigned work within deadlines in accordance with agency directives, policy, standards and procedures.

  • Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness.

  • Maintains an enthusiastic, self-reliant and self starting approach in meeting all responsibilities. Strives to anticipate all work assignments and initiates proper and acceptable action for the completion of work with a minimum of supervision.

  • Exercises logical judgment in all areas of responsibility.

  • Has considerable knowledge of law enforcement methods, organization, planning, budgeting, management and supervision. Have the ability to develop and administer both short and long term plans and projects.

  • Maintain control of assigned activities through the application of sound human relations techniques. Have the ability to show a high level of discretion and flexibility in daily operations. Has a considerable knowledge of the structure, functions, and inter-relationships of federal, state and local law enforcement agencies. Has the ability to analyze trends and plan and adjust services to respond to changing needs and trends. Has an extensive knowledge of contemporary law enforcement administration, operations and standards.

  • Ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.

  • Ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.

  • Ability to operate and control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.

  • Ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.

  • Ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.

  • Ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for development approaches and techniques to resolve problems.

  • Ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.

  • Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

  • Some tasks require the ability to perceive and discriminate sounds, and visual cues or signals. Some tasks require the ability to communicate orally.

  • Essential functions are regularly performed without exposure to adverse environmental conditions.

Salary is commensurate with education and experience.

Recruitment and Staffing Coordinator

Staff Sergeant Patrick N. Rowell
843-255-3433
[email protected]

Hiring Phases

The hiring process includes an in-depth background investigation and testing described herein. The process is normally completed within 60 to 90 days from the date a complete application packet is received. The process length may vary depending on the circumstances of each applicant. During each phase of the hiring process, the applicant’s file is reviewed coinciding with the phases listed below. 

Phase One
The applicant submits a complete application packet to the Training/Recruitment Branch of the Sheriff's Office.
Phase Two
An investigator is assigned, who conducts an in-depth background investigation.
Phase Three
Applicant is scheduled for a Polygraph Test.
Phase Four
Applicant is scheduled for a Reading and Comprehension test, Physical Agility Course and Firearms qualification.
Phase Five
The applicant's file is reviewed by Command Staff for approval to continue the Applicant in the hiring process.
Phase Six
The applicant is scheduled for a Drug Screening and Psychological Examination.
Phase Seven
The Applicant is scheduled to appear before an Oral Review Board.
Phase Eight
The applicant's file is reviewed by Command Staff for employment consideration.
Phase Nine
Upon approval of employment, the applicant will receive a written "Offer of Employment" letter that will include salary and hire date. The applicant will then be scheduled for a pre-employment physical and fingerprinting.
How to Apply

ONLINE

To make the online application process as efficient as possible, we recommend following these steps …

Gather the documents required for your application package. On the application, you will be asked to upload the following:

  • Proof of U. S. citizenship (if you were born outside of the United States)
  • A copy of your Birth Certificate
  • A copy of your High School or GED and College Diplomas
  • A copy of your Driver’s License
  • A copy of your Social Security Card
  • A copy of court-issued legal documentation supporting any legal name change (i.e., marriage certificate, divorce decree, etc.)
  • If you have prior military service, a copy of your DD214 with your separation code and the type of discharge you received
  • A certified driving record from the Department of Motor Vehicles from all states licensed over the past six years
  • If you are a former law enforcement officer, provide all training certificates

Create digital copies of your documents. 

You can do this by scanning, downloading or using your phone to take pictures of them. 

Make sure the images are crisp with no blurry areas and that all the information contained on the documents can be easily read.

You will be required to provide your work history, as well as three personal references. 

Before starting your application, make sure you have the names, current addresses and current contact information of the former supervisors and personal references you plan to list on the form.

Download, fill out and print these two forms:


After you have completed and printed them, both forms must be Notarized.

Once they are Notarized, you may bring them to our Recruitment Office or mail them to us. 

NOTE: We offer free Notary service at our Recruitment Office. If you would like to use this service, please bring your completed forms to our office.

When you have your documents ready and have collected all the information you’ll need, set aside about two hours to complete the application.

You will be able to partially fill out your application and return to it later only if you use the same browser and device that you started in.

After you are contacted by a member of our Recruitment Office staff about your application, you will be asked to fill out and submit this questionnaire for your hiring board interview: 

Hiring Board Questionnaire

If you are not able to apply online ...

You may download a copy of our application by clicking here and following these steps:

Gather the documents required for your application package. On the application, you will be asked to upload the following:

  • Proof of U. S. citizenship (if you were born outside of the United States)
  • A copy of your Birth Certificate
  • A copy of your High School or GED and College Diplomas
  • A copy of your Driver’s License
  • A copy of your Social Security Card
  • A copy of court-issued legal documentation supporting any legal name change (i.e., marriage certificate, divorce decree, etc.)
  • If you have prior military service, a copy of your DD214 with your separation code and the type of discharge you received
  • A certified driving record from the Department of Motor Vehicles from all states licensed over the past six years
  • If you are a former law enforcement officer, provide all training certificates

If you plan to mail your application or bring it to our Recruitment Office, make photocopies of each document.

You may also create digital copies of your documents and email them to us at [email protected] You can do this by scanning, downloading or using your phone to take pictures of them. 

Make sure the photocopies or digital images are crisp with no blurry areas and that all the information contained on the documents can be easily read.

You will be required to provide your work history, as well as three personal references. 

Before starting your application, it is a good idea to have the names, current addresses and current contact information of the former supervisors and personal references you plan to list on the form.

Download, fill out and print these two forms:


After you have completed and printed them, both forms must be Notarized.

Once they are Notarized, you may bring them to our Recruitment Office or mail them to us. 

NOTE: We offer free Notary service at our Recruitment Office. If you would like to use this service, please bring your completed forms to our office.

When you have your documents ready and have collected all the information you’ll need, set aside about two hours to complete the application.

Please provide answers to all questions.

When you have your complete application package ready, you may mail it to our Recruitment Office or bring it in person.

If you would prefer to email your application package to us, please note that the Personal Inquiry Waiver and Background Packet forms must be Notarized and cannot be accepted over email in most cases.

Questions?

Call 843-255-3433 or email [email protected]

The Recruitment Office is open from 8 a.m. to 5 p.m. Monday through Friday.

Our office is at:
2001 Duke St.
Beaufort, S.C. 29902

Our mailing address is:
Beaufort County Sheriff's Office
Recruitment Office
ATTN: Staff Sergeant Patrick N. Rowell
P. O. Box 1758
Beaufort, S.C. 29901

The Beaufort County Sheriff's Office is an Equal Opportunity Employer.